Return & Replacement Policy

We take utmost care in packing and shipping every product safely. However, if your item arrives damaged, we’ve got you covered — please read our return policy carefully.

Return Eligibility

  • Returns or replacements are accepted only for products damaged during shipping.
  • To process a claim, customers must record a complete unboxing video clearly showing the package condition and the damage.
  • The video should start before opening the package and show the full unboxing process without any cuts or edits.

Non-Returnable Items

  • Products without a valid unboxing video proof.
  • Items damaged after delivery or due to improper handling.
  • Custom-made or personalized products unless damaged on arrival.

How to Request a Return

  • Email to rockowcreatives@gmail.com within 24 hours of delivery.
  • Attach your order number, unboxing video, and a short description of the issue.
  • Our team will review the claim and arrange a replacement if eligible.

Return Eligibility

  • Returns or replacements are accepted only for products damaged during shipping.
  • To process a claim, customers must record a complete unboxing video clearly showing the package condition and the damage.
  • The video should start before opening the package and show the full unboxing process without any cuts or edits.

Non-Returnable Items

  • Products without a valid unboxing video proof.
  • Items damaged after delivery or due to improper handling.
  • Custom-made or personalized products unless damaged on arrival.

How to Request a Return

  • Email us at [your email] within 24 hours of delivery.
  • Attach your order number, unboxing video, and a short description of the issue.
  • Our team will review the claim and arrange a replacement if eligible.

Important Note

  • No exchanges will be accepted without proper video evidence.
  • Our team’s decision on eligibility will be final.
  • Only the replacement is available and no refund (Because every product is customised).

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