Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

1. Returns

Returns are accepted within 7–15 days of delivery. Items must be unused, unwashed, and in original packaging with all tags attached. Certain items, like personal care products, custom orders, or clearance items, cannot be returned.

2. Refunds

Once we receive and inspect your returned item, refunds will be processed to your original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

3. Exchanges

Exchanges are available for defective or damaged products. Contact us within 48 hours of delivery with your order number and issue details.

4. How to Initiate a Return

Email us at info@rockowcreatives.com with your order number and reason for return. Follow the instructions provided to send back your item.

5. Contact Us

For any questions about returns, refunds, or exchanges:

📧 Email: info@rockowcreatives.com